FAQs – Talwar Apparel
1. How long does delivery take?
Most of our products are prepared after an order is placed, as many items are handled with a custom approach to maintain quality. Because of this, delivery may take slightly longer than ready-made items.
On average:
- Order processing & dispatch: 2–3 working days
- Delivery time: 3–5 working days after dispatch
We take this time to ensure every product meets our quality standards.
2. What is your exchange policy?
We only offer exchanges for items that are:
- Damaged
- Defective
- Incorrectly delivered
You must request an exchange within 3 days of receiving your order. The product must be unused, with original tags and packaging.
Once approved, the exchange will be processed free of cost.
3. What payment methods do you accept?
We offer multiple payment options for your convenience:
- Cash on Delivery (COD)
- Bank Transfer (with verification via WhatsApp)
- Payoneer
Orders paid via bank transfer require confirmation before processing.
4. Can I cancel my order?
Orders can only be cancelled before they are processed or dispatched. Once the order is in production or shipped, cancellation is not possible.
5. Do you offer refunds?
We currently do not offer refunds. Only exchanges are available for eligible cases (damaged or incorrect items).
6. What if I receive the wrong or damaged product?
If you receive a damaged or incorrect item, contact us immediately with clear photos/videos. Our team will review and arrange a replacement.
7. Do you deliver all over Pakistan?
Yes, we deliver nationwide across Pakistan.
8. Why does it take time to process orders?
At Talwar Apparel, we focus on quality over quantity. Many of our products are prepared after order confirmation to ensure better finishing, fit, and overall quality.
9. How can I contact you?
You can reach us through:
- WhatsApp / Phone: +92 3174676701
- Email: talwarapparell@gmail.com
Our team is here to help you with any questions or concerns.
